Hello? Caller ID Spoofing On The Rise
Beecehr, IL (March 29, 2012)—Cyberthieves are stepping up phone-calling scams that steal account information from consumers who bank online. Many of these calls are linked to Caller ID spoofing, which causes the recipient's phone to display a Caller ID number that appears to originate from a trusted party, such as your bank.
In the second half of 2011, Pindrop Security detected more than 1 million fraudulent calls, including 189,439 in December, a 52% surge from July, according to a first-of-its-kind report released earlier this month.
"Mobile is a growth area," says Stan Stahl, president of the Los Angeles chapter of the Information Systems Security Association (ISSA), which works with financial institutions to stem online banking fraud.
Spoofers often lure a cellphone user into divulging account information via an automated call or text message that appears to come from the user's bank. Next, the crooks call the bank, spoofing the victim's phone number and correctly answering security questions to trick the bank employee into transferring cash or issuing credit cards for mailing addresses under the scammer's control.
First Community Bank and Trust's policy is to never request confidential information via an unsecured connection, such as an uninitiated text message or automated call. Should anyone receive such a request, the best way to protect yourself is to hang up or delete the text message without responding. We also recommend calling the bank to let us know about the incident.
Online banking, whether at home, in the office or with a cellphone, is a safe and easy way to keep track of your accounts. We employ state of the art technology to prevent fraud and to protect our customers' information. Customers can help to further protect themselves by being aware of the different types of scams and to never divulge any information that may compromise their accounts. If you have any questions or concerns regarding online banking safety, please call one of our customer service representatives. They will be happy to help.